Want faster customer service response times? These 7 AI tools can help. They automate tasks, improve productivity, and handle routine queries, freeing up human agents for complex issues. Here’s a quick breakdown:
- GetKnown.ai: Round-the-clock AI agents tailored for businesses. Plans range from basic support to full CRM integration.
- Zendesk AI: Speeds up responses with features like ticket triage, intent mapping, and live suggestions.
- Freshdesk AI: Uses Freddy AI to handle 86% of queries, cut resolution times by 93%, and improve first contact resolution by 40%.
- Intercom Resolution Bot: Resolves 33% of queries, supports multiple languages, and offers proactive answers.
- Genesys Predictive Engagement: Analyzes customer behavior to prevent issues and provide real-time support.
- Ada Support: Automates 83% of conversations, reducing agent workload and improving efficiency.
- LivePerson AI: Prioritizes urgent issues, assists agents with real-time actions, and boosts productivity.
These tools are transforming customer service by reducing response times and improving efficiency. Here’s a quick comparison to help you decide:
| Tool | Key Features | Best For | Automation Rate |
|---|---|---|---|
| GetKnown.ai | 24/7 support, CRM integration | Businesses of all sizes | High |
| Zendesk AI | Ticket triage, intent mapping | Industry-specific solutions | Up to 80% |
| Freshdesk AI | Freddy AI, real-time translation | High-volume inquiries | 86% |
| Intercom Resolution Bot | Multilingual, proactive answers | Small to medium businesses | 33% |
| Genesys Predictive Engagement | Real-time behavior analysis | Preventing customer issues | Variable |
| Ada Support | Multi-channel, autonomous resolution | Large-scale operations | 83% |
| LivePerson AI | SLA-based prioritization, routing | Urgent issue resolution | 28.5% |
AI tools are not replacing humans but complementing them by handling repetitive tasks, improving customer satisfaction, and enabling businesses to scale efficiently.
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1. GetKnown.ai – AI Agents for Businesses
GetKnown.ai provides an AI-powered customer service platform designed to deliver round-the-clock support and integrate smoothly with your existing systems. It’s built to ensure fast and reliable responses, adapting to your business needs.
The platform offers three pricing tiers:
| Plan | Features | Ideal For |
|---|---|---|
| Base | AI handles direct customer communication | Small businesses new to automation |
| Plus | Adds lead generation to AI communication | Mid-sized companies focused on lead qualification |
| Pro | Full integration with all features included | Large enterprises needing complete system alignment |
GetKnown.ai uses a tailored deployment strategy, evaluating your business needs to recommend the best AI models for improving response times and customer satisfaction.
The Pro plan stands out with its seamless integration into CRM systems, marketing automation tools, and call center platforms. This setup ensures the AI can handle growing query volumes efficiently while keeping response times consistent.
The platform also emphasizes secure data handling while delivering personalized support, whether it’s resolving simple questions or managing complex tasks. It’s designed to keep your operations running smoothly as your business scales.
2. Zendesk AI
Zendesk AI boosts customer support efficiency with pre-trained models tailored to industries like financial services, insurance, IT, retail, and education. It offers a range of features designed to streamline workflows and improve response times.
The Agent Copilot feature delivers real-time insights and suggested replies while handling ticket triage automatically. This has led to a 92% reduction in manual triage and a 74% cut in first reply times.
| Feature | How It Helps |
|---|---|
| Intelligent Triage | Automatically categorizes and prioritizes tickets |
| Generative AI | Speeds up and improves response accuracy |
| Agent Copilot | Provides live suggestions and automates actions |
| Intent Mapping | Simplifies workflow automation |
Zendesk AI also adjusts to different communication styles. As Stacey Zavattiero highlights:
"Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal".
To get the best results, businesses should focus on two main areas: improving the quality of their data for better AI training and mapping customer intents to workflows. These steps ensure Zendesk AI delivers accurate and responsive service.
Jessica Hannes, Director of Support at Esusu, shares her experience:
"Zendesk AI simplifies and eases the workflow on our agent side. The summarization feature has been a huge help, especially for onboarding new reps. It saves us the time and energy of looking through an entire thread so we can work more efficiently".
Zendesk AI can handle up to 80% of customer interactions, delivering personalized support while dramatically cutting response times.
3. Freshdesk AI
Freshdesk AI, powered by Freddy AI, is designed to automate and simplify customer service tasks. It integrates three key tools – Freddy AI Agent, Freddy AI Copilot, and Freddy Insights – to help reduce response times and streamline support processes.
| Component | Benefit |
|---|---|
| Freddy AI Agent | Handles 86% of customer queries |
| Freddy AI Copilot | Cuts resolution time by 93% |
| Freddy Insights | Improves first contact resolution by 40% |
With features like sentiment-based prioritization, auto-triaging, and real-time translation, Freshdesk AI enables support teams to handle up to 10x more inquiries – all without adding extra staff.
"Freddy AI Copilot has significantly enhanced our organization’s operational efficiency by automating over 70% of routine customer queries. This has led to a 30% reduction in average resolution time, boosting customer satisfaction scores by 25%. Furthermore, with Freddy’s predictive insights, we’ve improved our first contact resolution by 40%, allowing us to manage 20% more customer interactions without increasing headcount".
But it’s not just about automation. Freshdesk AI also helps improve agent performance. Sales Team Manager Keira Hayter shared:
"I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence, and the quality of emails they’re sending now is remarkable".
The platform has already delivered impressive results. For instance, Hinge Health implemented Freshdesk AI in March 2023 and achieved an 85% customer satisfaction score, while cutting response times from hours to just minutes.
Some standout features that speed up customer service include:
- Smart ticket routing
- Automated solution suggestions
- Real-time translation
- Predictive response recommendations
- Tone optimization
These tools not only improve efficiency but also enhance the overall customer experience.
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4. Intercom Resolution Bot
Intercom’s Resolution Bot automates about 33% of common support queries, saving businesses an average of 109 support hours each year.
Here’s how it delivers results:
| Feature | Benefit |
|---|---|
| Proactive Answers | Offers solutions in real-time as customers type |
| Multilingual Support | Supports six languages, boosting customer loyalty by 70% |
| Demographic Tailoring | Customizes responses using customer data |
| Performance Analytics | Provides insights to improve bot efficiency |
These capabilities translate into real-world success. For example, Synthesia saw impressive outcomes within just six months:
- Resolved over 6,000 conversations
- Saved more than 1,300 hours for their support team
- Achieved a self-serve support rate of 87%
Intercom’s AI solution, Fin, which powers the Resolution Bot, has proven effective across industries. Zapiet, for instance, reduced close times by 73% and reached a 42% AI Resolution Rate. Sam Forde, Merchant Support Manager at Zapiet, shared:
"The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate. Just a few clicks and you suddenly have a new 24/7 teammate".
The bot integrates easily with existing systems, offering flexible pricing to fit different business needs:
- Fin AI Agent for existing help desks: $0.99 per resolution
- Full package (Fin AI + Customer Service Platform): Starting at $29/seat per month, plus $0.99 per resolution
The results speak for themselves. Linktree resolved 42% of customer conversations in just six days. Sharesies achieved a 70% resolution rate, and Robin reported a 50% resolution rate.
To maximize its effectiveness, the Resolution Bot uses customer data – such as spending habits, business type, and location – to deliver tailored solutions. This approach allows teams to refine their automated responses and improve overall support.
5. Genesys Predictive Engagement
Genesys Predictive Engagement uses real-time visitor behavior analysis to address issues before they arise and improve response times. Like other tools, it relies on automation to create tailored customer experiences.
Here’s how Genesys helps streamline customer service:
| Feature | How It Improves Response Times |
|---|---|
| Journey Analytics | Groups customers automatically based on behavior |
| Real-time Scoring | Identifies the best time and channel for engagement |
| Proactive Support | Sends automated responses to prevent problem escalation |
| Cross-channel Context | Equips agents with a full history of interactions |
Ethiopian Airlines saw a 14% jump in conversions within two weeks and a 49% increase after six weeks.
"Genesys Predictive Engagement is enabling us to capture significantly more window shoppers on our website. Conversion rates rose by 14 percent in the first two weeks and by 49 percent at the six-week stage. And, we’ve only really scratched the surface of what the tool can do."
Electrolux uses triggers to detect delays, like long browsing times or stalled checkouts, prompting agents to step in. Mateusz Jazdzewski, IT Consumer Experience Solutions Manager and Head of CX Product at Electrolux, shared:
"The system flags excessive web page dwell times so agents can launch a timely web chat offering support or a tailored offer. We can also set up alerts if shopping basket checkouts appear to stall, again enabling agents to reach out and get the sale back on track."
The platform connects seamlessly with CRMs like Salesforce, Marketo, and Microsoft Dynamics through REST APIs. This gives agents a full overview of customer interactions across all channels, allowing for quicker and more informed responses.
According to industry data, 72% of CX leaders believe AI will drive all proactive service outreach in the future. Additionally, 66% say AI adoption has made their customer service teams more engaged.
6. Ada Support
Ada Support’s platform uses automation to speed up response times. It has handled over 4 billion interactions, maintaining an uptime of over 85.2%.
The platform is designed to manage customer inquiries across various channels and languages. Here’s how it improves response times:
| Feature | How It Improves Response Times |
|---|---|
| Autonomous Resolution | Handles up to 83% of conversations without needing human input |
| Multi-channel Support | Delivers instant replies via messaging and email |
| Integration Capability | Seamlessly connects with CRM and help desk tools for smooth transitions |
| Learning System | Continuously improves by analyzing interactions |
| Real-time Analytics | Tracks performance data for ongoing improvements |
These features have delivered impressive results for businesses. For example, monday.com saw a major shift in its customer service operations. Ronen Partizky, Senior Product Manager and CX Lead, shared:
"monday.com’s customer service operations have transformed since we brought Ada on board. Our AI Agent automatically resolves 50% of our customer service tickets, which has reduced our reliance on external support for ticket management and has allowed our team to tackle more strategic challenges"
Ada Support also reduces agent handle times by 42%, saves around 60,000 labor hours each month, maintains a 75% CSAT score, and makes AI agents up to 8 times more productive than human agents.
Ashley Tridle, a Support Supervisor, described the implementation process:
"Coaching Will-E [our AI agent] is like training a new employee – but faster and more consistent. We’ve created a self-improving system that delivers personalized support to our customers at scale"
Ada’s ease of implementation includes smooth integration with enterprise tools like Contentful, Salesforce, and Twilio. This ensures fast, consistent service across all channels, making it ideal for organizations handling large volumes of support requests.
Fara Remtulla, COO at Brigit, highlighted the strategic advantages:
"Implementing Ada’s AI agent has allowed us to manage increasing support volumes without expanding our team. This strategic approach enables us to allocate resources effectively, maintain exceptional service quality, and remain focused on our mission to improve financial inclusion"
7. LivePerson AI
LivePerson AI takes customer service to the next level with its Agent Workspace, which ensures urgent issues are prioritized through SLA-based sorting.
By leveraging AI-driven tools, LivePerson AI streamlines response management with features like these:
| Feature | How It Helps |
|---|---|
| Agent Assist | Identifies customer intent and suggests real-time actions for agents |
| SLA-based Prioritization | Automatically moves urgent conversations to the top of the queue |
| Predefined Templates | Offers quick, ready-to-use responses for common questions |
| AI-guided Routing | Directs conversations based on customer intent and past interactions |
These tools deliver measurable results. For example, the Project Management Institute (PMI) increased its conversational AI usage from handling just 4% of support requests in 2021 to 28.5% in 2024, managing 107,000 customer interactions that year.
Mark Emery, PMI’s Director of Customer Care, shared:
"Partnering with LivePerson, our Customer Support AI journey has seen remarkable success. We’ve transformed our conversational AI system from handling 4% of support volume in 2021 to an impressive 28.5% in 2024. This translates to 107,000 customer interactions managed by AI this year alone. These achievements have significantly boosted our efficiency and have allowed us to scale in ways not possible before. Additionally, this journey has enabled us to create new roles such as Bot Monitors, driving further innovation in our team."
United Airlines has also seen strong results. Angelica Zdanewicz, Senior Manager of Contact Center Channel Strategy, explained:
"After we connected the dots with Quantum, we started to marry those friction signals with actions in LivePerson. We built rules and criteria to guide agents’ interactions, so that each conversation is tailored to the customer and their unique situation."
LivePerson AI stores conversation histories for up to 13 months, allowing agents to provide more personalized support. Features like Infinite Scroll and Read Receipt Timestamps further boost productivity.
Carla Stone, Conversational Designer and Bot Product Owner at PMI, added:
"The PMI Virtual Assistant manages approximately 38% of incoming chats, effectively reducing the load on our human agents. This deflection allows our agents to focus on providing top-tier support for more complex customer inquiries."
Additionally, PMI shifted 88% of customer conversations to messaging channels, achieving a 24% year-over-year increase in contained conversations. This shows how AI-powered automation can improve response times while maintaining high-quality service.
Conclusion
Looking at these seven tools, it’s clear that AI is reshaping customer support by making it faster and more efficient. Research shows that automation through AI has led to noticeable improvements in performance. Gartner even predicts that by 2027, chatbots will be the primary customer service channel for nearly 25% of organizations.
Industries across the board are seeing cost reductions and operational efficiency through AI adoption.
When selecting the right AI tool for your business, pay attention to these key factors:
| Selection Criteria | Key Considerations |
|---|---|
| Integration | Works seamlessly with your current systems |
| Security | Ensures data protection and meets compliance standards |
| Scalability | Supports future growth and expansion |
| Support Quality | Vendor reliability and proven track record |
Zendesk CEO Tom Eggemeier highlights the benefits of AI in customer service:
"With AI purpose-built for customer service, you can resolve more issues through automation, enhance agent productivity, and provide support with confidence. It all adds up to exceptional service that’s more accurate, personalized, and empathetic for every human that you touch."
Take Rentman as an example. By using AI-powered quality analysis, they’ve maintained 93% CSAT scores while keeping response times between 60-70 minutes.
But AI isn’t about replacing humans – it’s about working alongside them. 83% of consumers still expect to solve complicated problems by speaking to a person. AI helps by handling routine tasks, giving agents more time to focus on complex issues. This is especially important considering 59% of contact center representatives are at risk of burnout. Plus, Accenture predicts that AI could boost labor productivity by up to 40%.
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