POPIA notice
Short notice under South Africa’s Protection of Personal Information Act. Full detail sits in our Privacy Policy.
Who we are
Known Consulting (Pty) Ltd (2019/362276/07), VAT 4890295084
Sandton, Johannesburg, South Africa
[email protected]
Product brand: GetKnown (getknown.ai / go.getknown.ai)
What we process
- Customers: name/email, company, website, billing status (card data handled by Paystack), bot configuration.
- Prospects we contact: business contact details from public sources, under legitimate interest for B2B outreach where applicable, with easy opt-out.
- End users of a customer’s website chat: messages required to answer; lead fields they submit; technical logs; anonymised product analytics.
Why
- Contract — to provide the GetKnown service you bought
- Legitimate interest — B2B product improvement and secure operation
- Legal obligation — tax and accounting records
- Consent — where we ask for it (for example certain marketing cookies)
What we do not do
- Sell personal information
- Put chat message contents into advertising tags (GTM events are anonymised)
- Ask customers to place provider API keys on their websites
Your rights
Access, correction, deletion (subject to law), objection, and complaint to the Information Regulator. Contact us first at [email protected].
Operators
We use processors such as Cloudflare (hosting), Paystack (payments), Google (workspace email), and infrastructure in our controlled environment. Agreements and access controls apply.