After purchase

Install your website agent

You bought GetKnown. This guide gets the chat live on your site in about five minutes. Plain steps. No developer jargon unless you need it.

We use this on getknown.ai. The assistant on this marketing site is the same first-party install path we give customers: https://go.getknown.ai/embed.js with data-bot="getknown" → /api/chat. No third-party chat vendor. When our stack breaks, our own site chat breaks too. Staff runbook: internal deliverables/DOGFOOD.md.

1. Open your portal

1. Go to go.getknown.ai/app
2. Sign in with the email you used at checkout (magic link).
3. Open Install and copy your embed snippet.

2. Add the snippet to your site

Generic HTML

Paste before </body>:

<script
  src="https://go.getknown.ai/embed.js"
  data-bot="YOUR_BOT_ID"
  data-title="Chat with us"
  data-open="1"
  async></script>

Replace YOUR_BOT_ID with the id shown in your portal (for example oakriver).

WordPress

1. Appearance → Theme File Editor → footer.php, or use a “Header/Footer scripts” plugin.
2. Paste the same snippet before </body>.
3. Save and hard-refresh the public site.

3. Allow your domain

In the portal, under Domains, add your live hostname (example: www.yoursite.co.za). This stops other sites from stealing your snippet.

4. Test

1. Open your public homepage in a private window.
2. The chat should open (popup). Send “Hello”.
3. Confirm you get a sensible reply about your business.

5. Lead routing

Set the email that should receive enquiries in the portal. That is where book/call-me style leads go.

Go-live checklist

• Snippet on production site (not only staging)
• Domain allowlist includes production host
• Chat answers two test questions
• Lead notify email correct
• Your privacy page mentions the chat assistant (see POPIA below)

POPIA — what you and GetKnown do

When someone uses the chat on your site:

• We process messages to generate replies and may store leads you configure (for example name/email they submit as a lead).
• We do not sell personal information.
• Product analytics on embeds use anonymised events (bot id, host, event type). We do not put chat message text into Google Tag Manager.
• You remain responsible for your own privacy policy and any cookie banner your marketing stack needs.

Add a short line on your site, for example: “This site uses a GetKnown assistant to answer questions. See our privacy policy.” Full detail: Privacy · POPIA notice · FAQ.

Security

• Never paste Paystack, OpenAI, or other API keys into your website or GTM.
• Only use the official go.getknown.ai/embed.js snippet from your portal.

Need help?

Email [email protected]. We reply on business days.